大拱桥--暨南大学学生门户 » 图书馆 » 信息产业经济（总论） » Quality management for IT services : perspectives on business and process performance
名称 Quality management for IT services : perspectives on business and process performance
索引号 F49/E20112
分类号 F49
F49(信息产业经济（总论）)
F4(工业经济)
F(经济)
作者
出版社 Hershey, PA : Business Science Reference, c2011.
ISBN
页数 xiv, 332 p. : ill. ; 28 cm.
价格
标签
简介
注解 "Premier reference source"--Cover. 附註 Includes bibliographical references (p. 295-319) and index. 摘要 "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.