| 名称 | Keeping customers | |
| 索引号 | F737.123/E991 | |
| 分类号 | F737.123 F73(世界各国国内贸易经济) F7(贸易经济) F(经济) |
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| 作者 | ||
| 出版社 | Boston, MA : Harvard Business School Press, c1993. | |
| ISBN | ||
| 页数 | xx, 384 p. : ill. ; 25 cm. | |
| 价格 | ||
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| 简介 | ||
| 注解 | Articles originally published in the Harvard business review, 1968-1992. Companion volume to: Seeking customers. 附註 Includes bibliographical references and index. | |










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