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High Performance Through Process Excellence [electronic resource] : From Strategy to Execution with Business Process Management

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作者：Kirchmer、 Mathias.、SpringerLink (Online service)、
出版社：Berlin, Heidelberg : Springer Berlin Heidelberg, 2011.

High Performance Through Process Excellence [electronic resource] : From Strategy to Operations

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索取号：
作者：Kirchmer、 Mathias.、SpringerLink (Online service)、
出版社：Berlin, Heidelberg : Springer Berlin Heidelberg, 2009.