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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler = 服务营销

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索取号：F713.5/E200310.4-2
作者：Zeithaml、 Valarie A.、Bitner、 Mary Jo.、Gremler、 Dwayne D.、
出版社：北京 : China Machine Press : McGraw-Hill Education(Asia) Co, 2008.

Services marketing : integrating customer focus across the firm

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索取号：F713.5/E200310.4
作者：Zeithaml、 Valarie A.、Bitner、 Mary Jo.、Gremler、 Dwayne D.、
出版社：Boston : McGraw-Hill/Irwin, c2006.

Services marketing : integrating customer focus across the firm

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索取号：F713.5/E200310.3
作者：Zeithaml、 Valarie A.、Bitner、 Mary Jo.、
出版社：Boston ; New York : Irwin/McGraw-Hill, 2003.